Refund policy

Return Policy

Thank you for shopping at Furry Cool!

We hope that you are happy with your purchase, but we understand that sometimes things happen. Should you need to return an item, please contact us within 30 days of the date of purchase for assistance with your return.

Eligibility for Returns for Refund, Credit and/or Exchange

• Item must be returned in new and unused/unworn condition, with all original tags and labels attached.

• Item must be returned in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular-priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

Exchanges will be made on defective or damaged items only. We will provide a replacement of the same item wherein an exchange is requested. In the event that the same item is no longer in stock, we may offer to replace it with a similar item of equal cost at our sole discretion. Alternatively, if the same item is no longer in stock, we may offer a refund.

To request a return of a defective or damaged item, contact us at 1-844-447-8100.

Exempt Goods

Gift cards, as well as certain health and personal pet care items, are exempt from refunds.

Return Process

To return an item, you will need to obtain a Return Merchandise (RMA) number by contacting us at 1-844-447-8100. Next, prepare the item for shipping by securing it in its original packaging. Be certain to include your proof of purchase inside the package. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. Then, mail your return to:

Furry Cool, LLC

Attn: Returns, 

4240 Portsmouth Blvd., Ste. 427

Chesapeake, VA 23321

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

QUESTIONS

If you have any questions concerning our return policy, please contact us at 1-844-447-8100.